Grantham Utility LTD is incorporated in England and Wales. Our trading office address is:
Grantham Utility LTD
8 Westgate
Grantham
Lincolnshire
NG31 6LT
Company Number: 10802075
("we", "us", "our") are committed to protecting and respecting your privacy. We are registered with the Information Commissioner's Office ("ICO") with registration number ZB689430.
This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with Grantham Utility LTD, use our services, visit our website, or communicate with us.
Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. By providing your personal information to us, you acknowledge that you have read and accepted the terms set out in this Privacy Policy.
Grantham Utility LTD is the data controller responsible for processing your personal data.
Our full contact details are:
Grantham Utility LTD
8 Westgate
Grantham
Lincolnshire
NG31 6LT
Alternatively, you can contact us by email:
Questions, comments, requests and complaints regarding this Privacy Policy or your rights as an individual are welcomed using the contact details above.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters:
However, we would appreciate the opportunity to resolve your concerns before you contact the ICO, so please contact us first.
We regularly review this Privacy Policy to ensure it accurately reflects how we process personal data.
We may update this Privacy Policy from time to time. Any changes will be published on this page and we encourage you to review this Privacy Policy periodically.
This Privacy Policy was last reviewed and updated on: 01 June 2026
It is important that the personal information we hold about you is accurate and current. Please inform us if any personal information requires updating or correction.
Personal data means any information relating to an identified or identifiable individual. It does not include information where the identity has been removed (anonymous data).
We collect personal data using different methods, including:
We only process your personal data where we have a lawful basis under UK data protection legislation, including contractual necessity, legitimate interests, legal obligations or consent.
Grantham Utility LTD manages and operates its website. Any personal data collected through your use of our website is handled securely by authorised employees and service providers.
All employees receive appropriate training regarding data protection and information security.
We collect information about how visitors use our website, including traffic data, location information, device information, IP address, browser type, operating system, referral source, length of visit and pages viewed.
This information is used for website administration, improving user experience, analysing website performance and generating statistical reports.
We use cookies on our website. Further information regarding cookies can be found in our Cookies Policy.
Our website may contain links to third-party websites, suppliers and partner organisations. These websites have their own privacy policies and data processing practices.
Grantham Utility LTD is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Any information you provide through social media platforms is controlled by the relevant social media provider.
We recommend reviewing the privacy policies of any social media platforms you interact with.
You may contact Grantham Utility LTD by telephone, email, online forms or other communication methods.
When contacting us, we may collect information including:
We use this information for legitimate business purposes, including:
Telephone calls may be recorded for quality monitoring, training, security and complaint investigation purposes.
We collect personal information when you request our business energy comparison services or communicate with us by telephone, email, post or online forms.
Information collected may include:
We use this information to:
We rely on contractual necessity and legitimate interests as lawful bases for processing your personal data.
Grantham Utility LTD works with selected third-party partners to provide business energy comparison services and related solutions.
When you access our services through a third-party partner, we may receive personal data from them in order to provide our services.
This may occur when:
Where we receive your personal data from a third party, we become responsible for processing your information from the point at which we receive it. We will process your personal data in accordance with this Privacy Policy and applicable data protection legislation.
From time to time, Grantham Utility LTD may receive personal data from trusted third-party marketing partners.
This information may include:
We take reasonable steps to ensure that any third-party marketing partner has collected and shared personal data lawfully and has complied with applicable data protection requirements.
Where we receive your personal data from a third-party source, we will provide you with information regarding how we process your data within a reasonable timeframe and provide a copy of this Privacy Policy.
We rely on our legitimate interests as a lawful basis for processing personal data for relevant business communications and service information.
If you are an existing customer or have contacted Grantham Utility LTD regarding our services, we may send you relevant marketing communications regarding our products and services unless you have opted out.
Marketing communications may be sent by:
Each marketing communication will provide you with the option to unsubscribe or object to receiving future communications.
You may withdraw your marketing preferences at any time by contacting us:
We may use third-party email and SMS providers to manage communications on our behalf. These providers will only process your personal data according to our instructions.
Where Grantham Utility LTD takes over the management or renewal of your energy contract from another broker, we may receive information relating to your energy agreement.
This information may include:
We will use this information to manage your contract, provide renewal support and deliver our services.
Where we receive personal data from another broker, we will provide you with details of how your information is processed in accordance with UK GDPR requirements.
Certain personal information is required for us to provide our services, respond to enquiries, manage contracts and communicate with you.
If you choose not to provide the information we require, we may be unable to:
We will inform you when information is required and explain why it is necessary.
Grantham Utility LTD uses trusted third-party service providers to support our operations and provide services to customers.
We only share personal data where necessary, lawful and appropriate to deliver our services.
| Third Party | Information Shared | Purpose |
|---|---|---|
| Energy Suppliers | Title, name, email address, telephone number, business address and relevant energy details | To enable supplier switching, contract fulfilment, account management and provision of energy services. |
| Energy Data Providers | Meter details, consumption information and business address | To verify energy information and provide accurate pricing and contract information. |
| Cloud Hosting Providers | Customer information, contact details and service data | Secure hosting and storage of business systems and customer information. |
| Telephone & Communication Providers | Contact details and call recordings | Providing communication services, call monitoring, training and complaint handling. |
| Email and SMS Providers | Name, email address and telephone number | Sending service updates and marketing communications where permitted. |
Third-party organisations may act as independent data controllers or processors depending on the service provided. We encourage you to review their own privacy policies.
Grantham Utility LTD will not normally disclose your personal information except where necessary and lawful.
We may share your personal information in the following circumstances:
Grantham Utility LTD takes the security of your personal information seriously and has implemented appropriate technical and organisational measures to protect your data.
These measures include:
While we take reasonable steps to protect your personal information, transmission of data through the internet cannot be guaranteed as completely secure. Any information transmitted online is provided at your own risk.
Once received, we apply appropriate security procedures to prevent unauthorised access, loss or misuse of your personal information.
In certain circumstances, Grantham Utility LTD may need to transfer your personal data to countries outside the United Kingdom (UK) or European Economic Area (EEA).
These countries may not always provide the same level of data protection as the UK or EEA. Where we transfer your personal data internationally, we will ensure appropriate safeguards are in place to protect your information.
We will only transfer personal data outside the UK or EEA where one of the following applies:
If you require further information regarding international transfers of your personal data, please contact us using the details provided in this Privacy Policy.
Grantham Utility LTD may use automated processes when providing business energy comparison services.
When you complete forms or provide information through our website, automated systems may analyse the information provided to assist in generating service options, quotations or recommendations.
Automated processing may consider information such as:
Automated processing helps us provide accurate and efficient services. However, automated processing does not replace human oversight where decisions may have a significant impact on you.
You have the right to object to automated decision-making. If you do not wish your information to be processed through automated systems, you can contact our team and request assistance from one of our advisers.
Under UK data protection legislation, you have several rights regarding your personal data. These rights allow you to understand, control and manage how your personal information is used.
If you wish to exercise any of your rights, please contact us using:
Email: privacy@granthamutility.com
You have the right to request confirmation of whether Grantham Utility LTD processes your personal data.
If we hold your personal data, you may request a copy of the information we hold about you.
To help us process your request, we may require:
We aim to respond to valid requests within one month of receiving your request and verifying your identity.
We aim to provide clear and transparent information regarding how we collect and process your personal data.
If you have any questions, require further explanation or need additional information about how we use your personal data, please contact us.
You may also have the following rights regarding your personal information:
You have the right to request correction of inaccurate or incomplete personal information held by Grantham Utility LTD.
We may request supporting evidence to verify any requested changes.
You have the right to request deletion of your personal data in certain circumstances.
We may erase your information where:
Please note that we may retain certain information where required by law or where necessary to establish, exercise or defend legal claims.
You have the right to request that we restrict how we process your personal data where:
You have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format where processing is based on consent or contract.
Where appropriate, you may request that we transfer your information directly to another organisation.
You have the right to object to the processing of your personal data where:
If you object to receiving marketing communications, we will stop sending these communications unless we have another lawful reason to continue.
Where we process your personal data based on your consent, you have the right to withdraw your consent at any time.
Withdrawal of consent will not affect the lawfulness of processing carried out before your consent was withdrawn.
If you have any questions regarding this Privacy Policy, your personal data, or wish to exercise any of your rights, please contact:
Grantham Utility LTD
8 Westgate
Grantham
Lincolnshire
NG31 6LT
Email: privacy@granthamutility.com
We will respond to your request in accordance with applicable data protection legislation.