Contact us by phone or email with full details of your concern. We will acknowledge your complaint, investigate it thoroughly, keep you updated throughout the process, and work towards resolving your complaint as quickly as possible.
If you remain dissatisfied with our response, you may request a review by a senior member of management. We will complete a further review and provide you with a final written response.
If you are an eligible micro-business customer and we have not resolved your complaint within 8 weeks, or you receive a Deadlock Letter, you may refer your complaint to the Energy Ombudsman.
Website: www.energyombudsman.org
Telephone: 0330 440 1624
Email: enquiry@energyombudsman.org
Post: P.O. Box 966, Warrington, WA4 9DF